Thursday, 20th September 2018
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The McDonald’s restaurant on Cork Road, which is owned by local franchisee Joe Byrne, has received a major €750,000 digital makeover that has created 10 new jobs for the local area. The innovations are aimed at improving the customer experience at the restaurant, which is currently closed for refurbishment and is set to re-open for business on Friday, February 9th.

To improve the speed and ease of ordering, customers will have the option to use one of the restaurant’s self-order kiosks. These allow customers to browse the menu, review nutritional information and personalise their meals, giving diners more time to consider their food and drink choices. New dedicated dining room hosts will ensure the ordering process is as quick and easy as possible.

Table service will also be introduced to take the hassle out of finding somewhere to sit when carrying food, potentially with children, bags and buggies. In restaurants where table service has been introduced previously, customer feedback has been positive; families appreciate not having to leave children unattended while queuing and customers say it’s given them more time to chat with friends and family.

Diners can also avail of on-site Samsung Galaxy tablets, which can be used to surf the web, keep up to date on the latest news headlines or play games. All of these digital improvements have been designed with changing customer needs in mind.

Franchisee Joe Byrne, who also owns and operates the McDonald’s restaurant on Barronstrand Street, commented: "These changes are designed to make our customers’ experience as enjoyable as possible - whether that’s providing people with a chance to get to grips with using a tablet in a relaxed environment, or giving parents an even easier way to order their food. When ordering at the new kiosks, customers will have the option to make more personalised food choices, for example swapping fries for a side salad or adding a fruit bag to their children’s Happy Meal."

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