Wednesday, 27th November 2013
First Funeral Director in Ireland to achieve ISO 9001 quality certification
Robert Thompson Funeral Directors, a family run business that has been operating in Waterford City and the south-east for over 227 years, have been awarded ISO 9001:2008 Quality certification by the National Standards Authority of Ireland (NSAI) following three years of work and a comprehensive auditing process.
The Waterford-based Funeral Directors have long been recognised as leaders in embracing new practices and technologies in the Irish funeral industry. In 2011 they were the first funeral director in the world to launch a dedicated iPhone app which was shortlisted for an Eircom Spider Award in 2012. Now in 2013 they have become the first Funeral Director in Ireland, and one of the few Funeral Directors in the world, to achieve ISO 9001 certification, the world's foremost quality management standard. Thompson's were awarded their ISO 9001 certification by Minister of State for Small Business John Perry T.D. and Chief Executive of the NSAI, Mr. Maurice Buckley, at a presentation in Dublin earlier this month.
"Most people are surprised about the advances we make as Funeral Directors. They regard it as quite a traditional industry" stated John Thompson, Director. "By seeking ISO 9001 certification we have taken another step forward in keeping our business up to the highest global standards of quality management".
The globally recognised standard is used in over 170 countries worldwide and requires an extensive auditing process before registration is granted. "The NSAI audited every single element of our business during a one year period, from maintenance and improvement of facilities and equipment through to how client families requirements are met and guaranteed, not to mention compliance with all applicable legislation affecting our industry and the business environment in general" John said. "Our goal in seeking ISO 9001:2008 certification was to reassure ourselves and our client families that the quality of the services we provide, and which they receive, meets the highest international standards".
Michael Thompson, Director, says the three year process was hard work but worth every minute. "Through this process, and with the guidance and experience of the NSAI, we have learned a lot about how we carry out our business. It has helped us improve in some areas and reassured us that what we do in other areas ensures that our client families receive the best possible service, which is vital at the difficult time when a family is grieving. Our service must be flawless and ongoing compliance with ISO 9001:2008 will assist us in ensuring that it is".
The internationally recognized certification supports the efforts of organisations to deliver excellent service and customer satisfaction and to create trust in those who use products or services which have the certification.
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