Sunday, 22nd July 2018
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As Waterford eagerly awaits the start of the tourist season, a number of local bodies have come together to launch a new communication and customer service programme for the retail and hospitality sectors.

Waterford City Centre Management Group are partnering with Waterford Chamber, Waterford Chamber Skillnet, Waterford Institute of Technology, Purple Flag, Waterford Local Enterprise Office and Visit Waterford to deliver on a shared objective to look at Customer Service in Waterford. Phase one of the initiative was a focus group and customer satisfaction survey which was then analysed by Waterford Institute of Technology, followed by a workshop with top performance coach Alf Dunbar.

Speaking at the event, Waterford City & County Council CEO Michael Walsh said: "There are big changes afoot for Waterford and this is the time to get ready for what is to come. When you see investors like Al Hokair looking to come to Waterford, you know we have something great to offer. It is now our job to exceed their expectations and showcase Waterford as a leading destination in Ireland, where people will want to come, will want to recommend and will want to return. Customer service is key to that."

We now enter phase two with an exciting new training offering for front line staff or company ambassadors. This programme has been purpose designed to support the local tourism and historical knowledge of staff working in Waterford’s Hospitality and Retail sectors. Each day will commence with a three-hour Communications and Customer Service Workshop, followed by Historical Walking Tour with Jack Burtchaell, and two visits to local tourist attractions. All participants will then take a full-day tour of County Waterford's most scenic sites with professional guide Olivia Freyne of WIT.

Thanks to the support of Waterford City & County Council and Waterford Chamber Skillnet, who are part-funding the initiative, the cost per delegate is only €85, including lunches.

Training begins on Monday, February 26th and for further information please call Lynda Lawton at Waterford Chamber on 051 311130 or to book email This email address is being protected from spambots. You need JavaScript enabled to view it.


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